What our customers say

Quantum Controls are always working hard to make sure our clients are satisfied with the services and products we are providing. We encourage our customers to give us feedback on every job, no matter how little or large, so that we can continue improving our services.

Please find below our Customer Testimonials on the service they have received from Quantum Controls...

  • Thanks to Amy and Sam for their assistance last week. It's always really appreciated to know Quantum are at the end of a phone when we need you all to get us back up and running.

    David Gamble, July 2020
  • Great over the phone help with issues and immediate engineer to site response - great service.

    Oliver Schooler, June 2020
  • Most helpful advice and technical expertise

    Ken Barker, June 2020
  • Thank you to Eddie McKerr for his help, support and excellent response. Always an excellent service - well done to the team!

    Mark Bowen, June 2020
  • Just wanted to say a big thank you for your efforts on Saturday evening when I contacted the out of hours team to get us out of the mire. We had an event which lead to the failure and subsequent loss of 2 inverters; this stopped us from brewing our products. Within 20 minutes I was being told that a solution was being worked up to get us up and running again. A truly outstanding service! Once again, we thank you for a full and proper service. Quantum Controls were the only 24hr service to respond to our call. Cheers!

    Andrew Dyche, June 2020
  • Thank you to Eddie McKerr for his help, support and excellent response. Always an excellent service - well done to the team!

    Mark Bowen, June 2020
  • I spoke with Amy Finn who dealt with the break down support. She was superb. Understood my requirements and kept me updated throughout the process. The engineer resolved the problem promptly, also spares were made available if the problem was bigger than expected to mitigate any risk of having to wait for parts.

    Malcolm Brown, May 2020
  • Thank you for your assistance over the bank holiday weekend! The guys on site were very impressed with the response and the engineer who came to site.

    Simon Parsons, May 2020
  • We are very pleased with your engineer's services and knowledge of Schneider ATV Drives!

    Alex Luy, April 2020
  • Thank you to Luke for his quick response and all of his help solving our motor issues.

    Ralf Weaven, April 2020
  • Thank you for the excellent level of service supplied over the weekend. I have had a lot of promises over the years from other Drive Suppliers and this is the first time someone has truly delivered.

    Jason Lockett, April 2020
  • First class response.

    Nigel Hall, March 2020
  • Brad has a great phone manner and is very knowledgeable on drives. Always feel in good hands with him.

    Richard Wilson, March 2020
  • Could not fault the support.

    Steve Potter, March 2020
  • Always been a good service!

    Lionel Theobald, March 2020
  • Great service from Billy, Brandon and Liam. They worked quickly and efficiently into the early hours to get our 800KW hire drive up and running. They also removed our damaged drives and took them away for repair. Got our plant producing saving us massive costs due to lost production. The engineers worked safely and calmly during a highly pressured period. Great work done by your guys!

    Lee Armitage, March 2020
  • Fantastic response from everyone at Quantum to get us back up and running.

    Ian Robson, February 2020
  • Excellent service, couldn't ask for a better response or knowledge.

    Simon McMullen, February 2020
  • Brad was very easy to deal with, understood the problems and provided excellent solutions.

    Malcolm Edwards, February 2020
  • Sam Mole conducted a walk down on plant, very professional and experienced fitter. Amy Finn has been my point of contact. She is very efficient, nothing is too much trouble and very easy to work with.

    Lee Holmes, February 2020
  • Excellent installation service. Project completed on time and to a good standard.

    Clive Davies, January 2020
  • Brad seemed to have a very good knowledge of the ACS 580 Firmware manual & codes

    Michael Frederick, January 2020
  • I have spoken to Brad numerous times over the phone about both, complicated and simple problems. He is always very polite, helpful and quick with replies, post phone call, if they're ever needed.

    Ben Straw, December 2019
  • Many thanks to the lads again for getting the inverter running and Beth for the great communication.

    Mick Weyer, October 2019
  • Thanks for the prompt service from Becky, we also appreciate the excellent and very methodical service by Ryan Johnson at our site.

    Francis Gonsalves, September 2019
  • Just wanted to give some brilliant feedback for Eddie yesterday. The job was quite difficult and he worked away great on it.

    Callum Richardson, September 2019
  • Brad is always a great adviser and puts across resolutions simplified to allow electricians to understand exactly how to resolve common faults with invertors. Would recommend.

    Martin Pountain, July 2019
  • Great professional service with a fantastic response time.Thank you!

    Calum MacPhee, July 2019
  • Brad went above and beyond. Very helpful and took the time to guide me through the programming and giving me additional help with finding the correct parts required to complete my job.

    Mostyn Davies, July 2019
  • Very quick, helpful and efficient service. Knowledgeable engineers who will inform, discuss and help our internal team to ensure the work is completed safely and returned to optimal condition.

    Steven Gill, June 2019
  • Overall experience with all departments of Quantum is excellent!

    Paul Colley, June 2019
  • Great install and good quotes and support throughout our upgrade project.

    Oliver Schooler, June 2019
  • Brad is an excellent representative and point of contact for your company. I cannot fault either his knowledge or willingness to help.

    David Clarke, March 2019
  • Brad was easily the most helpful person I have ever dealt with over the phone, fantastic service which should be recognised.

    Craig Power, March 2019
  • Your service engineer's last visit was in a breakdown situation. The service from first contacting Quantum to the fitting of the part to get us back up and running was exceptional, so well done to all!

    Steve Dawe, March 2019
  • I was very surprised (pleasantly) by the speed of response and the fact that the response provided all the technical information I needed. Daniel Fitzsimons who provided me with the support was excellent and should be commended.

    David Jackson, February 2019
  • Great service! Very friendly, knowledgeable guys!

    Ben Peacock, January 2019
  • Dealing with the tech support engineer was easy due to his professional approach, he was easy to communicate with and his technical knowledge inspired confidence immediately. He returned my original phone enquire within five minutes.

    Bernie Blakeborough, September 2018
  • The Quantum Engineer did a grand job on his first visit to site. Very polite and professional in his approach to the work. As usual top service from Quantum Controls.

    Robert Martin, August 2018
  • Firstly thanks very much for your prompt reaction to our request last week, everything was on site in the timeframes required and as indicated by yourself. I would also like to pass on my personal thanks to Rob who attended site. We were extremely impressed by his knowledge, and his attitude to getting things done. Rob was a great help and played an important part in us getting up and running within the required deadline.

    Chris Stewart, August 2018
  • Johnny Morgan was helpful, polite and respectful. A credit to your company.

    John Ferguson, July 2018
  • Just a big thanks to you all for the service visit and quick response to our start up breakdown, much appreciated. Excellent service from Ryan Johnson completed tasks very efficiently, the sale excellent service we have come to expect from Quantum Controls.

    Kevin Gilhome, June 2018
  • Rob and Billy were very efficient and professional, very pleasant in their work manner. Thanks!

    Kevin Gilhome, May 2018
  • Quantum Engineer arrived ahead of schedule and worked well alongside our own site staff helping keep the project delivery on time.

    Christopher Duggan, May 2018
  • The Quantum Engineers worked very well to support us during our shutdown and put up with delays and changes in plans. Thanks!

    Steve Williams, April 2018
  • Both engineers were efficient and very competent, excellent communication and helpful advice on findings during the drive annual service visit

    Kevin Gilholme, April 2018
  • Professional company providing professional service for the 10 years we have has a service partnership with them

    Richard Barnett, April 2018
  • Extremely professional, polite and efficient service from your engineers, thank you!

    Allan Scutcher, October 2017
  • Rob, the Quantum Engineer provided a first class service and completed a thorough investigation to the issues we experienced with our drive. He solved the problem in one visit

    Alan Thom, September 2017
  • The Quantum Engineer was very proactive and willing to be very flexible with his working hours due to the unknown requirements during this commissioning activity. Great attitude and very knowledgeable on all types of drives we have installed

    Ian Pemberton, September 2017
  • Both Quantum Service Engineers were very knowledgeable, would defiantly recommend

    Harry Jackling, July 2017
  • Great response to a drive breakdown, saved us hours in potential lost production

    Gaven Berry, July 2017
  • Technical advice and engineers provided an excellent service, quick response and repair on our variable speed drive

    Kevin Gilholme, April 2017
  • An excellent VSD training course with the right mix of theory and hands on programming. It was delivered at just the right level for myself and my maintenance engineers.

    Craig Hutchinson, Aug 17
  • Technical support and availability to provide it were instrumental in providing a breakdown free resolution to our needs.

    Shaun Hardy, Feb 17
  • Engineers on site were excellent. Very good knowledge and went above and beyond to ensure the factory was in a running state in the morning. They then returned to the factory in the morning to ensure the device was working correctly and as designed. Excellent experience throughout the entire journey here at Ibstock Brick. Would highly recommend to anyone.

    John Grew, Oct 15
  • Sam Mole was highly professional, knowledgeable and a subsequent credit to Quantum controls.

    The response of Quantum controls was second to none.

    Phil Berry, Oct 15
  • It's very reassuring to know that a Quantum engineer is only a phone call away, and I'm always served by knowledgeable staff

    Paul Rutter, Feb 15
  • Amy Finn was excellent and really well organised & helpful, especially when last minutes changes to schedules were required. Sam Mole was excellent and did a great job on-site, he really knows his stuff and just did what he needed to do.

    Matt Dickens, Dec 14
  • Very proactive response from the people I've dealt with at Quantum, in particular Rachael Maitland who has dealt with any problems/issues quickly, efficently and to my total satisfaction.

    Bill Nolan, April 2014
  • Earlier this week we had a problem with the ABB main motor drive on our 1200 No4 press which was supported by your staff at Quantum. I would just like to take this opportunity to thank your staff for their excellent support in helping UPUK with this problem and achieving a quick temporary repair to get this machine back into production. In particular, I would like you to pass on my personal thanks to Alan Stewart and Billy Maitland. Through a difficult night, where it seemed that the gods were against us, their determination and doggedness shone through. It would have been easy for them to have given in, but they just kept on until we were back up and running. All of your staff, from the office to the engineers were great, I have nothing but admiration for them. They are a credit to themselves, you and your company. I very much look forward to working with Quantum in the future.

    Steve Wylie, March 2014
  • An excellent response to breakdown. Engineeer very enthusiastic about his job, no issue seemed a problem to him.

    Ian Madden, November 2013
  • Excellent response and service helping us identify the problem and come up with a solution

    Andrew Hook, November 2013
  • The speed of response and rectification was outstanding, Couldnt have asked for more. Pricing was given as rental or purchase which gave us two ways to go. Very satisfied with the service.

    Peter Coull, September 2013
  • The engineers that attended site for the installation worked extremely well under very difficult conditions.They were helpful and very efficent.

    Kevin Gilholme, July 2013
  • I would just like to give a huge thank you for a job well done. Your team worked like troopers and the job was carried out to our complete satisfaction and in less than 7 hours which is incredible. We have been back up and running for over an hour now and making money again. I still need your Siemens 'Expert' to have a look at our exsisting inverter. The repair cost/energy savings/cost of a new inverter calculation needs to be carefully evaluated.....

    Jamie O'Connor, June 2013
  • Excellent, fast, friendly, no hassle service, no problems. Billy was fastidious.

    Andrew Parke, June 2013
  • Drive delivered and installed on site very quickly (same day) in response to a breakdown - Thanks very much

    Paul Aither, June 2013
  • Your service over the years as always been excellent. James Bell who installed the relays was very helpfull

    John Hammond, June 2013
  • Uniformly good level of attention at all stages coupled with flexibilty without over-promising.

    Keith James, May 2013
  • We couldn't be happier with our Quantum drives and the service that Sam Mole did was top notch

    Gavin Dodd, April 2013
  • Service of VSD unit all arranged to satisfaction with excellent customer service provided by Quantum. Very helpful with H&S documentation and arrangement of induction prior to the job

    Mick Fillingham, March 2013
  • We have used Quantum Controls for several years and you have always had first class service

    Malcolm Cavanagh, March 2013