Brad was easily the most helpful person I have ever dealt with over the phone, fantastic service which should be recognised.

Craig Power, March 2019

Brad was great. Very approachable. Very impressed with a follow up call to make sure all was okay.

Tim Walker, March 2019

Your service engineer’s last visit was in a breakdown situation. The service from first contacting Quantum to the fitting of the part to get us back up and running was exceptional, so well done to all!

Steve Dawe, March 2019

Very good service! Far better than major brand help lines! Keep up the good work & please pass on my thanks to Brad for his assistance.

Dave Salmons, March 2019

A professional service delivered by a very professional company.

Richard Barnett, February 2019

Rob Badger has all ways carried out VSD work for us to a very high standard and we now request Rob for our annual VSD servicing programme. Rob is an asset to Quantum controls. During this years servicing Rob's knowledge of the equipment and dedication to getting the 'Job done' despite Sellafields demanding requirements was outstanding.

Mark McSherry, February 2019

Great service friendly engineers with good knowledge pleasure to work with.

Thomas Ellison, February 2019

I was very surprised (pleasantly) by the speed of response and the fact that the response provided all the technical information I needed. Daniel Fitzsimons who provide me with the support was excellent and should be commended.

David Jackson, February 2019

Billy arrived on site promptly at the appointed time with all relevant PPE and paperwork. The RAMS and safety passport had been emailed over the week before so everything ran smoothly.

Peter Kent, February 2019

All carried out as promised.

Simon Clarke, February 2019

Great service! Very friendly, knowledgeable guys!

Ben Peacock, January 2019

Service engineer turned up at the time and date specified. All H&S information and equipment ready. The service engineer was very knowledgeable and carried out the work efficiently.

Stephen Kilmister, January 2019

Our inquiry was passed very fast and we received the quotation shortly.

Udo Küppers, January 2019

Keep up the good service.

Lakhwant Randhawa, January 2019

Very pleased with 2018/19 service contract.

Peter Harman, December 2018

As always Rob was professional and efficient and give excellent explanation of repairs. Very prompt arrival and quick repair. Once again thanks to all at Quantum.

Kevin Gilholme, December 2018

Omar was on-site a couple of weeks ago to carry out our servicing and install some PM kits, I have to say what a great engineer and polite guy Omar is, he carried out the work to a very high safe standard, he completed the permit training course and had a good understanding of our LOTO system once I had gone through everything with him. He is a credit to your company and to himself.

Andy Clay, November 2018

Always do a good job and give great advice when needed.

Paul Colley, November 2018

Brad was very conscientious and wanted to get us up and running which he did with his expertise. Great follow up as well. Thanks again!

Martin Pountain, November 2018

Keep up the good work excellent service all round.

Paul Rayner, November 2018

I was very happy with tech support by Quantum, the questions I asked were answered.

Shane Mcsherry, September 2018

Dealing with the tech support engineer was easy due to his professional approach, he was easy to communicate with and his technical knowledge inspired confidence immediately. He returned my original phone enquire within five minutes.

Bernie Blakeborough, September 2018

Good service and all works done professionally.

Bruce Sears, September 2018

The Quantum Engineer did a grand job on his first visit to site. Very polite and professional in his approach to the work. As usual top service from Quantum Controls.

Robert Martin, August 2018

The service engineer was booked for 9am, but arrived on-site at 8am which was a benefit to our company. He was also happy to attend a second site for another fault. Very happy with the services already provided.

Peter Whelan, August 2018

Firstly thanks very much for your prompt reaction to our request last week, everything was on site in the timeframes required and as indicated by yourself. I would also like to pass on my personal thanks to Rob who attended site. We were extremely impressed by his knowledge, and his attitude to getting things done. Rob was a great help and played an important part in us getting up and running within the required deadline.

Chris Stewart, August 2018

Johnny Morgan was helpful, polite and respectful. A credit to your company.

John Ferguson, July 2018

Just a big thanks to you all for the service visit and quick response to our start up breakdown, much appreciated. Excellent service from Ryan Johnson completed tasks very efficiently, the sale excellent service we have come to expect from Quantum Controls.

Kevin Gilhome, June 2018

Rob and Billy were very efficient and professional, very pleasant in their work manner. Thanks!

Kevin Gilhome, May 2018

Quantum Engineer arrived ahead of schedule and worked well alongside our own site staff helping keep the project delivery on time.

Christopher Duggan, May 2018

The Quantum Engineers worked very well to support us during our shutdown and put up with delays and changes in plans. Thanks!

Steve Williams, April 2018

Both engineers were efficient and very competent, excellent communication and helpful advice on findings during the drive annual service visit

Kevin Gilholme, April 2018

Professional company providing professional service for the 10 years we have has a service partnership with them

Richard Barnett, April 2018

Our recent service visit went very well and the engineers conducted themselves very professionally

Stephen Dawe, March 2018

Very pleased with service. New renewal contract arranged which has been added to within our drive units. The service coordinators provided a very good service

Martin Robson, March 2018

The Quantum Engineer was a very experienced engineer and managed to locate a fault that we have had problems with for some time now. He has contacted Schneider with regards to one of our travel invertors not registering current in one travel direction of our loading crane and will be back in contact when the manufacturer has got to the bottom of the fault.

Martin Pountain, March 2018

Very pleased with the site visit yesterday engineer was very polite and carried out his job well

Daniel Smith, February 2018

We deal with Quantum on a Service contract basis. This year we added drives onto the renewed contract within our switch room with very little fuss, very professional set up

Martin Robson, December 2017

Billy the Quantum Engineer Attended site to complete some minor mods, the modifications were completed in a timely manner, to the correct standards and very professionally

Paul McGee, October 2017

Happy that the installation undertaken is now complete. The project was finished earlier than expected, the supervising Quantum engineer was very professional and ran the project to our complete satisfaction

Jules Halliday, October 2017

Extremely professional, polite and efficient service from your engineers, thank you!

Allan Scutcher, October 2017

Rob, the Quantum Engineer provided a first class service and completed a thorough investigation to the issues we experienced with our drive. He solved the problem in one visit

Alan Thom, September 2017

The Quantum Engineer was very proactive and willing to be very flexible with his working hours due to the unknown requirements during this commissioning activity. Great attitude and very knowledgeable on all types of drives we have installed

Ian Pemberton, September 2017

Both Quantum Service Engineers were very knowledgeable, would defiantly recommend”

Harry Jackling, July 2017

Good communication from asking for a quotation, getting a pre-visit email from Phil Robinson and the Quantum Engineer installing on the day, very happy with the service, thank you!”

Kevin Steele, July 2017

Great response to a drive breakdown, which us hours in potential lost production

Gaven Berry, July 2017

Technical advice and engineers provided an excellent service, quick response and repair on our variable speed drive

Kevin Gilholme, April 2017

An excellent VSD training course with the right mix of theory and hands on programming. It was delivered at just the right level for myself and my maintenance engineers.

Craig Hutchinson, Aug 17

Kevin,

Just a quick email to thank everyone for their efforts in making this project a success. After an amazingly smooth install the machine was producing paper within 50 minutes of handover and producing production paper within 4 hours. Target production for the first 3 days was 300 tonnes and we actually produced 314 tonnes. This has been one of the most successful start ups after a major shut for many years. Please forward my thanks to everyone involved in the project. I have been particularly impressed by how well all the contractors worked with each other, everyone working towards the common aim of making the equipment work.

Regards,

Jonathan Howarth, May 17

Andy the commissioning engineer was very good, explained what he was doing and how it works, very helpful. I will be using you again during this year as I have more inverters to install.

Antony Grace, Mar 17

Alan was very professional in his method of working and methodical in problem solving. Friendly demeanor yet professional.

David Raspin, Feb 17

Technical support and availability to provide it were instrumental in providing a breakdown free resolution to our needs.

Shaun Hardy, Feb 17

Hello John,

Just a quick email to say how impressed I was with the service we have received from Sam Mole. He has always been extremely keen to solve any problems we have faced, worked very well along side our ICA technician and has been a pleasure to have on site.

Regards,

Simon, Dec 16

Hello John,

I want to thank you immensely on your support on my VSD programming challenge. I finally got it working. I found one of the manuals that matches perfectly with the Drive and that led me to consider setting the drive to Default, so I defaulted it, did all the wiring connections and reprogrammed it and it worked it using AI2 for my Analogue input.

Regards,

Segun, Nov 16

Hi Gary,

Everything has been perfect!

Your customer service has been top notch and I would like to say, we will most definitely be coming to you if we ever need any materials that you can help us with in the future.

Robert Smith, Aug 16

Good morning Rachael,

Everything has been perfect!

Very happy with the service and response given, we made the call just after lunch time, your guy was on site by 5.30 and left at 9.30 all completed. Very much appreciated.

Regards

Phil Harris, Jul 16

Hi Matt,

Can we go ahead and order this unit – if you use reference no **** to get the ball rolling.

You guys have been great working out of hours to get us back up and running…….!

Works Manager

Richard Chinnock, Apr 16

Thanks for the below Peter.

I just want to thank you and Phil for all your hard work this week and a great effort getting this project delivered on time.
Very much appreciated and well done again!

Have a great, and hopefully quiet (Phil) weekend!

Peter, Mar 16

Hi To All
It was a pleasure to have you all on-board with the installation of new VSD at Badentinan, and can only thank No3 and 72 John & Peter for their added support ,in the questions that I raised , it only enhanced my understanding of a proper and thorough interrogation of our systems, I now know I will get the support from you guys, as I know I can count upon you,

Fantastic work guys well done, credit where its due
Much Appreciated

Alan Nicol, Feb 16

Kevin,
Just a quick email to thank Quantum for their efforts this week in the successful upgrade of the Fan Pump drives on our PM1 machine.

The two installation crews worked like Trojans to install the equipment and without this level of commitment the project wouldn’t have been successful within the tight timescales.

Rob worked well to understand both control system and successfully managed to commission the control systems for the drives. His efforts and late working yesterday were appreciated.

I would also like to thank Billy and John specifically for their efforts and long working hours which made this project a success.

We look forward to working with you on future drive projects.

Jonathon Howarth, Nov 15

Engineers on site were excellent. Very good knowledge and went above and beyond to ensure the factory was in a running state in the morning. They then returned to the factory in the morning to ensure the device was working correctly and as designed. Excellent experience throughout the entire journey here at Ibstock Brick. Would highly recommend to anyone.

John Grew, Oct 15

Sam Mole, the service engineer in question, was highly professional, knowledgeable and a subsequent credit to Quantum controls.

The response of Quantum controls was second to none.

Phil Berry, Oct 15

Thanks for all your help today gents I don't think we could have asked for a better resolution given the circumstances. Please pass on my gratitude to the guys.

Also moving forward I would appreciate it if you could keep me in the loop at every stage of the potential repair to the module(s). We will need to make a decision quickly should there be any question on viability Thanks

Duncan, Oct 15

Kevin - just wanted to say thanks for your guys' efforts today - Neil Keenan did a brilliant job to get us back online - much appreciated.

Rob Hopkins, Lucite, Aug 15

Quantum provided a prompt and professional service at short notice, Shire intend to enter into a maintenance contract if the price is acceptable.

Colin Stidwell, Feb 15

Recently called Quantum engineer out at a weekend. Informed him of problem and received advice. He then gave me a proposed time of visit and expected job duration so I could plan it in. He helped me with the order details so I could cut the red take delaying the response. The after service was spot on with a personal phone call to myself explaining what had been done.

John Priest, Feb 15

It's very reassuring to know that a quantum engineer is only a phone call away,and I'm always served by knowledgeable staff

Paul Rutter, Feb 15

I Wanted to thank you both for your input towards my project of last week After my initial moans you have come up Trumps…The Technical Tradesmen you put on my site were extremely knowledgeable and any small hiccups were resolved without issue A special thanks to Phil who worked from start to finish without stopping he arrived the evening before the install as was so organised that he took the time to visit the site so he was aware and prepared for what required doing the following day and to also unload the control panel to acclimatise it overnight. Phil arrive early am on the install day and worked without even stopping for lunch to ensure the install was complete he was extremely knowledgeable and was professional at all times even when I had not got the cabling as it should have been, he worked with us to resolve the issue in a cost effective way. The whole experience from Sales with James, Technical with Neil and the Team on the Tools is a credit to Quantum Controls. I am excited to now get this Wood pellet Mill running and feel safe in its working and knowing it will archive me the very best financial savings as it will perform efficiently. A massive thanks to all that have helped us.

Simon Gingell, Feb 15

Can I just say thanks for the effort of John, Dan and particularly yourself over the weekend, we managed to get the plant running around 15:00 yesterday afternoon and back on this morning with no issues. Many thanks!

David Quinn, Feb 15

Dan, Apologies if i have directed this to the wrong person and if so would appreciate if you could redirect accordingly. Quantum provide both routine and breakdown maintenance support to my plants (Magnox East River,Sellafield) and I just wanted to provide both general and specific feedback on performance. The professionalism of all the quantum staff has been exceptional and the service provided is always of the highest quality. On Thursday/Friday last week your service engineers provided both out of hours telephone advice and attendance in person to aid resolution of a significant plant issue. The engineer who attended on friday (I think his name was Sam) was prompt, efficient, professional, technically strong, fantastic attitude and keen to support/help despite potential detriment to activities he had arranged outside of work that evening. I would just like to pass on my personal thanks for a job very well done.

Stuart Pearson, Jan 15

Amy Finn was excellent and really well organised & helpful, especially when last minutes changes to schedules were required. Sam Mole was excellent and did a great job on-site, he really knows his stuff and just did what he needed to do.

Matt Dickens, Dec 14

I would just like to say on behalf of the Plant Manager & Myself we could not have been happier with the service offered by yourselves yesterday. From my initial phone call, out of hours, yesterday morning. Up until the line was back running late last night the attitude, helpfulness & professionalism of everyone we dealt with, including yourself was different class. Alan (I don't remember his second name) who came to site and worked on the VSD was a credit to your business I hope I don’t have to do this again anytime soon (fingers crossed) but in the event of a breakdown I would not hesitate to use you guys again

Graeme Riches, Nov 2014

Have used Quantum for a number of years and have always been impressed with the service.

Colin Bickerton,Oct 2014

Thanks a lot for a good responsiveness and excellent job from Billy.Great example of professional drive engineer.That’s the level of service we hope to get in the future from Quantum.

Vaidas Petronis, Aug 2014

The Quantum Engineers that have carried out work for us in the past at SWTP, Sellafield have always been very professional in every aspect expected. Sam Mole was the last engineer we called out on the 24/4/14, I was very impressed by the work he carried out

Mark McSherry, May 2014

Sam came to site today as arranged to fit the ABB inverter to Robot 2, it is running in a satisfactory manner, and it is operating a lot smoother than it has ever run. Sam has made a first rate job, could you please pass on my thanks.

Andrew Baldry, May 2014

Sam Mole very willing to stay back and get the job done. Well done

Matthew Woodward, April 2014

Very proactive response from the people I've dealt with at Quantum, in particular Rachael Maitland who has dealt with any problems/issues quickly, efficently and to my total satisfaction.

Bill Nolan, April 2014

Earlier this week we had a problem with the ABB main motor drive on our 1200 No4 press which was supported by your staff at Quantum. I would just like to take this opportunity to thank your staff for their excellent support in helping UPUK with this problem and achieving a quick temporary repair to get this machine back into production. In particular, I would like you to pass on my personal thanks to Alan Stewart and Billy Maitland. Through a difficult night, where it seemed that the gods were against us, their determination and doggedness shone through. It would have been easy for them to have given in, but they just kept on until we were back up and running. All of your staff, from the office to the engineers were great, I have nothing but admiration for them. They are a credit to themselves, you and your company. I very much look forward to working with Quantum in the future.

Steve Wylie, March 2014

Always prompt and polite when on site.

Martin Parry, January 2014

All work was carried out and tested in a timely manner.

Danny Cookson, January 2014

Happy New Year! Many thanks for your support over Xmas with our BVC heater generator / VSD – excellent performance by Quantum.

Steve Heighton, January 2014

I wanted to say a thank you to your staff, Neil in particular, for the assistance he provided yesterday with a hire drive we are using for a trial pump at an Anglian Water WRC. I had to change the hire unit settings to PID control and after talking with Neil and with the in depth knowledge he has, it meant this was carried out easily and quickly.

Paul Chamberlain, December 2013

An excellent response to breakdown. Engineeer very enthusiastic about his job, no issue seemed a problem to him.

Ian Madden, November 2013

Excellent response and service helping us identify the problem and come up with a solution

Andrew Hook, November 2013

Have received a good service from Quantum both in the past and recently.

Geoff Careless, November 2013

The speed of response and rectification was outstanding, Couldnt have asked for more. Pricing was given as rental or purchase which gave us two ways to go. Very satisfied with the service.

Peter Coull, September 2013

Thanks for yesterday gents - Another very successful Quantum golf day.

Steve Railton, July 2013

Thanks for the invite and all your hard work in organising the event.I had an excellent day as did everyone I spoke to.Much appreciated.

Mick Trodden, July 2013

Just wanted to say a big thank you to all at Quantum for yesterday. Really enjoyed the whole event and please pass on my thanks to Neil for his hospitality on the afternoon.Thanks again.

Colin Watts, July 2013

Thanks for a great afternoon yesterday. The weather was good, the course was good, the company was good and the golf ( well could have been better ) but we all really enjoyed the event. Thanks again to you and all your colleagues for arranging a great day.

Eldred Dixon, July 2013

The engineers that attended site for the installation worked extremely well under very difficult conditions.They were helpful and very efficent.

Kevin Gilholme, July 2013

Always good to deal with and keen to help

Peter Scorer, July 2013

I would just like to give a huge thank you for a job well done. Your team worked like troopers and the job was carried out to our complete satisfaction and in less than 7 hours which is incredible. We have been back up and running for over an hour now and making money again. I still need your Siemens 'Expert' to have a look at our exsisting inverter. The repair cost/energy savings/cost of a new inverter calculation needs to be carefully evaluated.....

Jamie O'Connor, June 2013

Excellent, fast, friendly, no hassle service, no problems. Billy was fastidious.

Andrew Parke, June 2013

Thank you very much for all your hardwork. You really pulled me out of the mire and our customer is extremely happy with the control panel.

Dan Wells, June 2013

Drive delivered and installed on site very quickly (same day) in response to a breakdown - Thanks very much

Paul Aither, June 2013

Your service over the years as always been excellent. James Bell who installed the relays was very helpfull

John Hammond, June 2013

Uniformly good level of attention at all stages coupled with flexibilty without over-promising.

Keith James, May 2013

We couldn't be happier with our Quantum drives and the service that Sam Mole did was top notch

Gavin Dodd, April 2013

The two engineers that attended site were very helpful in keeping us informed at every stage of the repair. On call engineer very helpful in fitting the modified isolator. Comment from our engineer " Very good / helpful " in modifying the isolator to suit our panel. Engineer happy to call back the next day to check out possible fault with the drive, on investigation drive all ok. Fault traced to pneumatic valve. Overall would not hesitate to use Quantum Controls in the future

Ronnie Rutter, April 2013

Billy Maitland very knowledgeable and informative. Sorted out our dc breaking issue by introducing chopper resistors

Martin Pountain, April 2013

Service of VSD unit all arranged to satisfaction with excellent customer service provided by Quantum. Very helpful with H&S documentation and arrangement of induction prior to the job

Mick Fillingham, March 2013

We have used Quantum Controls for several years and you have always had first class service

Malcolm Cavanagh, March 2013

Helpfull sales & engineers. on time & carried out the tasks required to the correct standard

Daniel Burke, March 2013