Emergency breakdown support | Call 0330 9000 247

Q-Care MV Drive Partnerships

Specialist support for your medium-voltage variable speed drives, helping keep your operations running and reduce costly downtime.

Choose reactive breakdown support or a proactive partnership combining planned maintenance with emergency assistance. Our MV drive support covers voltages from 3.3 kV to 11 kV.

Discuss Your MV Drives Explore Partnership Options ↓
Specialist MV Drive Engineers 3.3 kV–11 kV Coverage 24/7/365 Support

Introducing Q-Care

Specialist Support for Your MV Drives

Your medium-voltage drives play a critical role in keeping production moving. Q-Care brings together specialist engineering expertise, technical support and practical assistance when you need it.

Watch our video, then explore the Reactive and Proactive partnership options below to find the support that suits your site.

Compare Partnership Options ↓

Your Q-Care partnership

Choose the Support Your MV Drives Need

Reactive support when a fault occurs, or a proactive partnership that adds planned maintenance, priority service and asset management.

Quantum Controls drive engineering support

Breakdown support

Q-Care MV Drive — Reactive

This partnership ensures comprehensive support for all MV variable speed drives on your site, regardless of their type, manufacturer, power rating, age, condition or purchase source. Coverage includes voltages from 3.3 kV to 11 kV.

What the Partnership Includes:

  • Unlimited Technical Support Access to expert advice 24/7, 365 days a year.
  • MV Specialist Emergency Engineer Dispatch Immediate on-site engineer support in case of emergencies, ensuring downtime is minimised.
  • First Visit Fix Guarantee Engineers arrive with tools, spares or hire drives to provide quick solutions.
  • Comprehensive VSD Coverage Includes all MV drives installed on your site.
  • Access to Drive Spares Stock Quantum has increased stock levels for all major VSD brands, enabling faster repairs.
  • Access to Industry-Leading Hire Fleet Immediate access to drives up to 4.5 MW to keep your operations running during emergencies.
Enquire About Reactive Support
Quantum Controls engineer carrying out drive maintenance

Maintenance + breakdown support

Q-Care MV Drive — Proactive

This partnership is designed to ensure maximum uptime for your VSD assets, offering both proactive and reactive support to minimise operational risks.

What the Partnership Includes:

  • Full Annual Maintenance Proactive servicing for all VSDs in line with manufacturer recommendations, ensuring optimal performance and extended equipment lifespan.
  • MV Specialist Emergency Engineer Dispatch Immediate deployment of an engineer for critical issues to ensure minimal production disruption.
  • 24/7/365 Technical Support Unlimited access to our team of six fully qualified MV VSD engineers.
  • Priority Service Receive faster response times and priority scheduling for maintenance and repairs.
  • First Visit Fix Guarantee Engineers arrive prepared to resolve the issue on the first visit.
  • Access to Drives Asset Management System (DAMS) Monitor quotes, repairs, servicing reports and more with Quantum’s unique software.
  • Drive Spares Stock Expanded stock levels for faster issue resolution.
  • Industry-Leading Hire Fleet With over 2,500 drives available for hire and rapid deployment capabilities, your operations are always supported.
  • Temporary Power Cable Availability All necessary cables for emergency setups are pre-stocked and ready for dispatch.
  • Energy-Saving Trials Identify potential savings with trial installations of energy-efficient VSDs, complete with comprehensive savings reports.
Enquire About Proactive Support

More from your partnership

25 Key Benefits of Q-Care Partnerships

Explore the engineering expertise, equipment access and ongoing support available through Quantum’s Q-Care partnerships.

Specialist Engineering & Emergency Response

Certified Experts for All Major Drive Brands

Engineers are fully trained and qualified to work on ABB, Danfoss, Siemens, Schneider and other major manufacturers.

UK-Wide Network of 32 Qualified VSD Engineers

Rapid-response coverage across the UK, including six MV drive engineers.

Full HV–MV–LV Drives Coverage

From small LV drives to critical HV assets, all are covered.

Three Engineers on Call 24/7 with Unlimited Callouts

Always-on emergency support, with no limits on how many times you can call and fast dispatch of field engineers, any time, day or night.

First Visit Fix Guarantee

Engineers arrive with diagnostics, tools and parts, aiming to fix the fault there and then.

Drive Coverage, Spares & Temporary Equipment

Doubled Spares Stock for Faster Fixes

Partner-only access to enhanced spares inventory means faster repair turnaround.

Comprehensive Drive Coverage

Any VSDs purchased from Quantum during the partnership term are automatically included at no extra cost.

Largest UK VSD Hire Fleet — Up to 4.5 MW

Immediate access to temporary drive units to keep your operation running during repairs or upgrades.

Emergency Power Cabling On Hand

Ready-to-deploy temporary cables for drive emergencies.

24/7 Access to Motors Inventory

Priority access to Quantum stocked motors, nationwide.

Technical Support & Asset Management

Unlimited Technical Support

Call anytime for help from experienced VSD, PLC and automation engineers.

Dedicated Account Manager Consultation

A single point of contact who knows your systems and helps tailor your support to fit evolving needs.

Expanded Service Coordination Team

More staff means faster scheduling and better response times.

Expanded Technical Guides & Resources

Free access to expert-created guides on motors, drives, harmonics, energy saving and more.

Drive Asset Management System — DAMS

A secure, cloud-based platform that holds every document related to your drive assets, including service reports, quotes, maintenance logs, repair records, risk assessments, method statements and more. Each customer receives their own dedicated login, creating a paperless, trackable and transparent partnership.

Training, Savings & Cost Control

Discounted Drives Training Day

Upskill your team with discounted access to expert-led VSD training tailored to your systems.

15% Off Engineering Rates

Preferred hourly rates for all Q-Care partners.

Discounted VSD Purchase Rates

Get exclusive pricing on new drives and upgrades through Quantum.

Energy-Saving Trial Equipment

Pilot proven energy-saving solutions risk-free before full investment.

Cost Stability with Zero Commitment Risk

Lock in pricing for up to three years without being locked in. Cancel any time with just three months’ notice. No penalty. No quibble.

Flexible Partnerships & Nationwide Reach

Seamless Auto-Renewal

Avoid coverage gaps with effortless renewals, so your assets are always protected.

Zero-Risk Three-Year Partnership Option

Enjoy price certainty for three years with a flexible three-month rolling cancellation clause. No long-term tie-ins. An optional six-week cooling-off clause is available.

Total Site Coverage

Support includes PLCs, HMIs and electrical infrastructure — one agreement, one partner.

Trusted by 400+ UK Q-Care Partners

From water utilities to manufacturers, your peers already rely on us.

National Reach with 13 UK Water Frameworks

We proudly support 13 water industry frameworks across the UK.

These benefits describe the wider Q-Care offering. Our team will confirm the coverage and benefits included in your chosen MV Drive partnership.

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Customer feedback

What Our Customers Say

Great service from Billy, Brandon and Liam. They worked quickly and efficiently into the early hours to get our 800KW hire drive up and running. They also removed our damaged drives and took them away for repair. Got our plant producing saving us massive costs due to lost production. The engineers worked safely and calmly during a highly pressured period. Great work done by your guys!

Lee Armitage

Brad has a great phone manner and is very knowledgeable on drives. Always feel in good hands with him.

Richard Wilson

I spoke with Amy Finn who dealt with the break down support. She was superb. Understood my requirements and kept me updated throughout the process. The engineer resolved the problem promptly, also spares were made available if the problem was bigger than expected to mitigate any risk of having to wait for parts.

Malcolm Brown

Most helpful advice and technical expertise

Ken Barker

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Talk to our team

Protect Your MV Drives with Q-Care

Tell us about your site and medium-voltage drives. Our team will discuss your requirements and help you choose the right balance of maintenance, technical support and breakdown cover.

Partnership enquiries 01661 835 566

Emergency assistance 0330 9000 247

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