Control Techniques, part of the Nidec group of companies, today announces it has appointed a dedicated drives business, Quantum Controls Ltd., as a key partner to support its UK customer base.
Quantum is an accredited repairer of Control Techniques drives and under the agreement Quantum will offer a service, maintenance and repair contract for all Control Techniques drives, for past and current generation products. Quantum are able through this accreditation to support all families of drives including the Unidrive M Range which is a controlled repair product that can only be repaired through accredited repair centres. Customers can expect a fast response time and, with Quantum’s ability to offer repairs onsite, applications can be up and running again rapidly.
The agreement will also allow customers to replace failed drive technology from other manufacturers with the latest Control Techniques equipment, assuring trouble-free operation for years to come. It also offers a dedicated telephone support line during office hours where customers can speak directly with a fully-qualified variable speed drive engineer. Outside office hours, an ‘on call’ engineer is available to ensure 24/7/365 support.
Gareth Jones, Control Techniques and Nidec ACIM UK Country Leader – Nidec Motor Corporation said, “We are excited to announce this new partnership with Quantum Controls that will provide high levels of support for our installed products throughout the UK. As a dedicated drives company with multiple UK facilities, Quantum is uniquely positioned to serve and support our customers.”
Daniel Fitzsimmons, Sales Director at Quantum Controls added, “This is a significant step forward for Quantum and we expect to grow our customer base notably bringing the benefits of our technical expertise and high levels of service.”
You can download the Official Press Release from Nidec below.